Licensing and Activation
Can I get a free trial of DatuSurvey™?
Can I get a free trial of DatuFly™?
I submitted a trial license request but did not get a reply
I have installed the software and nothing happens when I try opening it
Is DatuSurvey™ compatible with Apple PC running MAC OS?
Is DatuFly™ compatible with Android devices?
Can I use DatuSurvey™ without the DatuFly™ App?
Can I use DatuSurvey™ on several PCs?
What are the licensing options available?
What are the recommended PC specsifications?
What are the recommended camera specifications?
What are the tablet specs for DatuFly™?
What Drones are currently supported in DatuFly™?
Using Datumate Solutions
Do you have product tutorials?
How do I change the measurements units in the software?
How can I calibrate my camera?
How many GCPs (ground control points) do I need for a project?
Images Step (DatuSurvey™ & DatuSite™)
How many images are supported in DatuSurvey™?
I loaded the Images but do not see the calibration file appearing.
Can I load images without geo-tagging?
Is image geo-tagging mandatory for all job types?
Can I load oblique and vertical data sets in the same project?
How can I view my images shooting positions and check them?
Why my image are not linked in one cluster?
Geo\Refscale step (DatuSurvey™ & DatuSite™)
How do I load my GCPs (Ground Control Points)?
How can I set my coordinate system?
I click “Apply” and nothing happens?
What is the coordinate system in geo-tag mode?
What is the difference between the Apply Fast and Fine?
What happens when adding /changing GCPs and rerunning Apply?
How can I see my GCPs’ projection?
Measure and Draw Step (DatuSurvey™)
What does a green, yellow and white mark color represent?
How do I mark a new point on more images?
How can I snap to points?
What does a small red square represent?
How do I load my point codes and description?
Why is the object or new point not in the correct place?
How do I continue the polyline on the next images?
How do I close a polygon/polyline?
Can I import my layer or save my layers template?
Can I import my CAD data?
Are my digitized objects being projected on other images?
Can I move points that were marked?
Approve Step (DatuSurvey™)
What does the Red V represent?
Do I need to approve each point?
How do I multi select several point marks to delete?
View Export Step (DatuSurvey™ & DatuSite™)
I cannot see the point cloud and Orthophoto tab
I cannot see the polylines/polygons drawn in the measure and draw tab.
How do I open the Exported Orthophoto tiles in AutoCAD?
I cannot see the drafted object and the point cloud.
How can I export a surface?
How do I calculate volumes in Cu. yards?
Why is my orthophoto not a single file but made of tiles?
Why is my point cloud split into several files?
Can I generate a point cloud and orthophoto only fora specific region?
How do I eliminate objects from the point cloud?
Can I import a base or design surface for relative volume calculation?